Frequently Asked Questions
Everything you need to know about your JOYOR performance gear.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their gear faster.
What is your return policy for sports equipment?
We offer a 30-day return policy on all unused and unopened items. If the product has been used, it may still be eligible for a partial refund or exchange depending on the condition.
Are JOYOR products covered by a warranty?
Yes, all our high-performance gear comes with a 1-year limited warranty against manufacturing defects to ensure you can train with confidence.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
How do I track my delivery?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.